Privacy Policy

To provide a safe and functional gambling service, Caswino Casino may handle different types of information about players and visitors. The information we collect depends on how you interact with the website, the services you use, and the checks that may be required before or during account activity. We seek to avoid collecting information that is not reasonably needed for these purposes.

Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, residential information, email address, username, account preferences and other information needed to create and administer your account. We may also record messages, enquiries and information provided during customer support interactions so that we can understand the request, respond appropriately and maintain an accurate service history.

Identity and verification information

Online gambling services may need to verify a player's identity, age, location or other eligibility information. For this purpose, we may handle identity documents, images, proof of address, information supplied during verification, and the results of checks carried out by us or by service providers acting on our behalf. Verification information helps protect accounts, reduce misuse, support responsible operation and meet applicable legal and regulatory obligations.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment processing may involve third-party payment providers, which may handle payment details under their own privacy terms. We may receive confirmation, status and limited payment information needed to process transactions, reconcile accounts, investigate disputes and identify unusual or fraudulent activity.

Device, usage and cookie data

When you use our website, we may receive technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, referral information and interactions with website features. We may use cookies and similar technologies to remember preferences, keep the website functioning, understand usage and support security. You can manage or restrict cookies through your browser settings, although disabling some cookies may affect website functionality.

We use personal information for purposes connected with operating Caswino Casino and providing services to players. The specific use depends on the information involved and the circumstances in which it was collected. We may use information for the following purposes:

• Creating, maintaining and administering player accounts.
• Providing casino services, displaying account activity and processing requests made through the website.
• Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
• Confirming identity, age, eligibility and account ownership.
• Performing security, anti-fraud, anti-money laundering and account protection checks where required or appropriate.
• Monitoring activity to detect unauthorised access, suspicious behaviour, abuse, collusion, manipulation or other attempts to misuse the service.
• Providing customer support, investigating complaints and resolving technical or transaction issues.
• Sending service messages, including account notices, security alerts, transaction updates and changes to important website information.
• Sending marketing communications where permitted and where any required consent or preference has been obtained. You can withdraw consent or change marketing preferences at any time.
• Improving website performance, content, usability, security and reliability through testing, analysis and aggregated reporting.
• Meeting legal, regulatory, court, tax, accounting, responsible gambling and other compliance requirements that apply to the service.
• Protecting our rights, players, systems and business, including responding to lawful requests and preventing or investigating suspected wrongdoing.

Where information is no longer needed for a relevant purpose, we may delete it, anonymise it or securely dispose of it, subject to any retention requirement or legitimate need to keep it. Some records must be retained for a period required by law even after a player closes an account. This may include identity, transaction, account, communications and compliance records. We cannot promise immediate deletion where retaining information is necessary to meet those requirements, resolve a dispute, protect our services or establish, exercise or defend legal rights.

We may use service providers to support hosting, payment processing, identity verification, fraud prevention, technology, communications, analytics, customer support and security. These providers may access information only to perform agreed services and are expected to handle it securely. Information may also be disclosed where necessary to comply with a lawful request, enforce applicable terms, investigate suspected unlawful activity, protect a person or protect the website and its users.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Some are necessary for core functions, such as account sessions, security and navigation. Others may help us remember settings, understand how visitors use the website, measure performance or support relevant communications. Cookie availability and duration can vary depending on their purpose. You can manage, delete or block cookies in your browser settings. If you block essential cookies, some parts of the website may not operate correctly or may require you to enter information again.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure communication methods, staff guidance and checks of systems and providers. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private, use trusted devices and contact support promptly if they suspect unauthorised account activity.

Third-party websites and services

Our website or communications may contain links, integrations or features provided by third parties. A third-party website, payment service or other external platform may collect information under its own privacy policy and terms. We encourage players to review those notices before providing information. We are not responsible for privacy practices that are outside our control, although we take reasonable steps to work with relevant providers for legitimate service and security purposes.

Marketing choices

We may send promotional communications where this is allowed and appropriate. You can opt out by using an unsubscribe option in a marketing message, changing available account preferences, or contacting us. Opting out of marketing does not stop essential service communications, such as security information, account notices, transaction messages or information about changes that affect your use of the website.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are intended to help you understand and manage how your information is used. We may need to confirm your identity before responding, particularly where a request concerns account information or sensitive verification records. This is a security measure designed to prevent information being given to the wrong person.

• Access: you may ask for access to personal information we hold about you and, where appropriate, information about how it is used.
• Correction: you may ask us to correct information that is inaccurate, incomplete, outdated or misleading.
• Deletion: you may ask us to delete your personal information where there is no continuing lawful or legitimate reason to retain it. Deletion may not be available for records that must be kept by law or that are needed for security, dispute handling or legal purposes.
• Withdrawal of marketing consent: you may withdraw consent to marketing communications or change your marketing preferences at any time. This does not affect processing already carried out lawfully before withdrawal.
• Cookie control: you may manage cookies through your browser settings and, where available, through controls presented on the website.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact us at support@caswinocasino.best. Please describe your request clearly and include enough information for us to understand what you are asking about. Do not send unnecessary payment details or passwords. We will review the request and respond in accordance with applicable requirements. If we cannot complete a request, we will generally explain the reason, subject to any restriction on disclosure.

This policy may be updated from time to time to reflect changes in our services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage players to review this page periodically. Continued use of Caswino Casino after an update may be subject to the revised policy, where permitted.